Responsible Gaming

Casino Bello is committed to promoting safer gambling and helping players make informed choices. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and take a break whenever gambling stops being enjoyable.

Casino Bello operates under a Curacao licence issued to Hollycorn N.V., licence number OGL/2023/176/0095, and secures all connections with 256-bit SSL encryption provided by Google Trust Services.

Gamble responsibly

Gambling can be a form of entertainment for adults, but it also involves financial risk. There is no guaranteed way to win, and past results do not predict future outcomes. Every wager has a chance of losing, and a series of wins does not make a future win more likely. Only gamble with money you can afford to lose after essential costs and financial commitments have been covered.

Responsible gambling means staying in control of how often you play, how long you play and how much you spend. It also means being honest with yourself about the effect gambling has on your mood, relationships, work, study and finances. If gambling is causing stress or conflict, consider stopping and seeking support.

Practical ways to stay in control

Set a spending limit before you begin and do not increase it while playing.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
Do not chase losses by increasing your bets or continuing to play after reaching your limit.
Remember that gambling outcomes are determined by chance and cannot be controlled through systems, patterns or strategies.
Keep a record of your deposits, bets and losses so you have a realistic view of your gambling activity.
Talk openly with someone you trust if you are concerned about your gambling.
Take a break whenever gambling no longer feels like a recreational activity.

Tools and account controls

Account controls can help you manage your gambling. Depending on the features available on the platform, you may be able to set deposit, wagering, loss or session limits, receive activity reminders, take a temporary break or request account closure. These tools are most effective when selected before you start playing and set at an amount and duration you can maintain.

If you request a limit, break or account closure, the relevant restriction may apply according to the platform’s procedures and applicable requirements. Some changes may not take effect immediately, and a reduction or restriction should not be treated as a reason to create another account or continue gambling elsewhere. If you need help using an account control, contact the available support team through the platform.

Consider a break or self-exclusion

A temporary break can be useful when you want time away from gambling without making a permanent decision. Self-exclusion is a stronger step that restricts access for a chosen period or, where available, until you request a review under the applicable process. Consider self-exclusion if you have tried to reduce your gambling but have not been able to keep to your own limits.

During a break or self-exclusion period, do not attempt to bypass restrictions, open additional accounts or ask another person to gamble on your behalf. If you feel unable to stop, seek independent support as soon as possible. A restriction is a protective tool, not a punishment.

Protect your account

Keep your login details private and do not allow another person to use your account.
Use account and payment methods only in your own name where required.
Monitor your account activity and report anything you do not recognise.
Do not gamble on behalf of another person or allow another person to gamble through your account.
Make sure children and other people who should not gamble cannot access your devices or account.

Recognising signs of harm

Gambling harm can develop gradually. You may not notice the change at first, or you may feel that you can manage the situation without help. Paying attention to warning signs early can make it easier to take action. No single sign proves that someone has a gambling problem, but several signs together should be taken seriously.

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to stop or cut back.
Chasing losses or gambling to recover money that has already been lost.
Borrowing money, using savings or missing payments because of gambling.
Hiding gambling activity, deposits, losses or account statements from family and friends.
Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
Arguing with family, friends or colleagues about gambling.
Missing work, study, appointments or responsibilities because of gambling.
Selling belongings, requesting financial assistance or using money meant for essential expenses.
Feeling guilt, shame or hopelessness after gambling, but continuing to play.
Trying to stop several times without being able to maintain the decision.

What to do if you are concerned

Stop gambling and avoid making further deposits or bets while you consider your next step.
Use available limits, a temporary break or self-exclusion feature.
Tell someone you trust what is happening and ask them to support your decision.
Review your finances and prioritise essential bills and other commitments.
Contact an independent gambling support service in Australia for confidential advice.
If gambling has contributed to serious financial, relationship or emotional problems, consider speaking with a qualified counsellor, financial counsellor or health professional.

You do not need to wait until a problem becomes severe before asking for help. Support is available for people who gamble, as well as family members, friends and others affected by someone else’s gambling.

Age, privacy and support

Online gambling is for adults only. Do not allow anyone under the permitted legal age to access, view or use your account. Parents and carers should use suitable device controls and keep payment details and account credentials secure. If you believe a minor has accessed an account, stop the activity and contact the platform through the available support channel.

Casino Bello may use account information and activity data to apply responsible gambling measures, verify account details, monitor unusual activity and meet applicable legal or operational requirements. Information is handled in accordance with the applicable privacy information and the platform’s terms. You should review those documents to understand how information is collected, used, stored and shared.

Independent help in Australia

If you are worried about gambling, consider contacting an Australian gambling support service, a financial counsellor, a qualified health professional or a trusted community organisation. These services can provide confidential information, counselling, practical guidance and support for affected family members. Search for a current service in your state or territory through an official Australian government or health service website.

If you or someone else is in immediate danger, contact emergency services or attend the nearest emergency department. Gambling should never put your safety or the safety of another person at risk. For urgent emotional distress, contact an appropriate crisis support service in Australia.

The safest choice may be not to gamble. If you choose to play, make a plan before you start, follow your limits and stop when your limit or session ends. Casino Bello encourages every player to treat gambling as entertainment and to seek help early whenever gambling is becoming difficult to control.