Casino Bello Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Casino Bello, create an account, play games, make transactions or use any related services. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and accepted these Terms & Conditions. If you do not agree with them, you should not use Casino Bello.

Casino Bello operates under a Curacao licence issued to Hollycorn N.V., licence number OGL/2023/176/0095, and secures all connections with 256-bit SSL encryption provided by Google Trust Services.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Casino Bello in relation to your use of the website, account and available gambling services. They apply together with any specific rules, notices, policies or terms displayed on the website from time to time. Where a particular promotion, game or service has additional terms, those terms will also apply.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Casino Bello is intended only for eligible users and must not be used by anyone who is under the applicable legal gambling age, excluded from gambling, or otherwise prohibited from participating.

You must provide accurate, complete and current information when creating an account and must update that information if it changes. You may be asked to provide documents or other information to verify your identity, age, location, payment method or source of funds. The operator may restrict access, suspend an account or delay a transaction while checks are being completed.

You may create and use only one personal account unless the operator expressly agrees otherwise.
You must keep your login details private and take reasonable steps to prevent other people from accessing your account.
You must not allow another person to use your account, place bets on your behalf or receive access to your account balance.
You must notify the operator promptly if you believe your account details have been lost, stolen or used without permission.
You must not use Casino Bello for unlawful activity, fraud, money laundering, abuse of payment systems or any other improper purpose.

You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and the operator determines that you were not responsible. The operator may refuse an application, close an account or limit access where it considers this necessary to comply with legal, regulatory, security, responsible gambling or operational requirements.

2. Accounts, deposits and withdrawals

You should only deposit money that you can afford to lose. Before making a deposit, check the transaction details shown on the website, including any applicable requirements, restrictions or fees. Available payment methods may vary, and a payment method may be subject to verification or additional conditions.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment instrument belonging to another person without permission. The operator may reject, reverse or investigate a transaction where ownership cannot be established, a payment is disputed, or there is a reasonable concern about fraud or unlawful activity.

Withdrawals may be subject to identity, account, payment and compliance checks. The operator may request further information before processing a withdrawal. In some circumstances, a withdrawal may be returned through the same payment method used for a deposit, or another method selected in accordance with applicable requirements. Processing times can vary and are not guaranteed.

You are responsible for checking that payment information is correct. Casino Bello is not responsible for delays or losses caused by incorrect details supplied by you, a payment provider, a bank or another third party. You are also responsible for any taxes, duties or reporting obligations that may apply to your transactions or winnings under Australian law or the law applicable to you.

If an account shows a balance or transaction error, you must report it as soon as you become aware of it. A balance credited in error does not belong to you and may be corrected or recovered. The operator may suspend relevant activity while an error, dispute or suspected irregularity is reviewed.

Account closure and inactivity

You may request closure of your account in accordance with the available account controls or support process. If you ask for an account to be closed because of gambling concerns, you should not attempt to open or use another account. The operator may close or suspend an account where required by law, where these Terms & Conditions have been breached, or where continued access presents a security, compliance or responsible gambling concern. Any remaining balance will be handled subject to verification, applicable law and any rights the operator may have to withhold or recover amounts.

3. Games, promotions and acceptable use

Games available through Casino Bello are governed by the game information and rules displayed with each game. You are responsible for reviewing those rules before playing. Game results are determined by the relevant game system and, where applicable, random outcomes. Except where there is a clear technical or settlement error, the result recorded by the system will be treated as final.

A game may be unavailable, interrupted or changed without notice because of maintenance, technical problems, legal requirements or other operational reasons. If a technical issue affects a game or transaction, the operator may cancel or correct affected activity in a fair and reasonable manner. Nothing in these Terms limits rights that cannot legally be excluded.

Promotions, bonuses, rewards and other offers are subject to their own terms. Those terms may set out eligibility requirements, claim procedures, expiry dates, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the specific promotion terms before accepting an offer. If there is an inconsistency, the specific promotion terms will generally apply to that offer.

You must not manipulate, interfere with or attempt to compromise the website, games, software or security systems.
You must not use automated tools, bots, scripts or software designed to gain an unfair advantage.
You must not exploit a bug, pricing error, technical fault or incorrectly displayed balance.
You must not upload malicious code, misuse website content or interfere with another user’s access.
You must not engage in collusion, fraudulent play, chargeback abuse or conduct intended to avoid applicable restrictions.

If the operator reasonably believes that an offer has been abused, a technical error has occurred, or activity has breached these Terms, it may cancel an offer, void affected transactions, restrict an account or take other action permitted by law. Any decision will be made with regard to the available evidence and the circumstances of the matter.

4. Responsible gambling, privacy and legal information

Gambling should be an entertainment activity, not a way to earn income or recover losses. Set a budget before you play and never gamble with money needed for living expenses. Take regular breaks, avoid gambling when affected by alcohol or other substances, and do not chase losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling help service.

Casino Bello may provide tools or processes that help you manage your play, such as deposit controls, time reminders, account breaks or self-exclusion. Availability and operation of these features may vary. Requests relating to self-exclusion or gambling limits should be made promptly, and you should not create another account or use another person’s account to avoid a restriction.

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used to provide services, process transactions, verify identity, prevent fraud, meet legal obligations, manage security and communicate with you about your account. You should review the Privacy Policy for information about collection, use, disclosure, storage and access rights.

The website and its content are provided on an availability basis. To the extent permitted by law, the operator does not guarantee that the website will always be uninterrupted, secure, accurate or free from errors. You are responsible for having suitable equipment, internet access and security arrangements. You should keep your device and software updated and avoid accessing your account through an unsecured connection.

The operator may update these Terms & Conditions when necessary, including to reflect changes to services, law, security or operational processes. Updated terms will be made available on the website and may apply from the date stated in the update. You should review this page regularly. Continuing to use Casino Bello after an update means that you accept the revised terms, unless applicable law requires another process.

These Terms & Conditions are governed by the laws that apply to the relevant service and the applicable Australian jurisdiction, unless mandatory law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. If you have a question, complaint or dispute, please use the available Casino Bello support or complaints process and provide sufficient information for the matter to be reviewed.